Turismiteenuse kvaliteet: erinevus redaktsioonide vahel

Samas on SERVQUAL mudelit palju kritiseeritud viidates selle teoreetiliste ning rakendamisel tekkivatele puudustele. (Sureshchandar, Rajendran, & Anantharaman, 2002, lk 12;<ref>{{Netiviide|Autor=Sureshchandar, G. S., Rajendran, C., & Anantharaman, R. N.|URL=doi: https://doi.org/10.1108/08876040210419398|Pealkiri=Determinants of customer‐perceived service quality: a confirmatory factor analysis approach.|Väljaanne=Journal of Services Marketing,|Aeg=2002|Kasutatud=}}</ref> Crick & Spencer, 2011, lk 467<ref>{{Netiviide|Autor=Crick, A. P., & Spencer, A.|URL=doi:doi.org/10.1108/09596111111129986|Pealkiri=Hospitality quality: new directions and new challenges.|Väljaanne=International Journal of Contemporary Hospitality Management,|Aeg=2011|Kasutatud=}}</ref>)